Do I need a referral?

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No referral is required to book an assessment appointment.  However check out the Fees/Funding Option page to look at the medicare rebates that may be available for your child. G.P referral is required for all of these rebates.

 

Does my child need an assessment of can they just start therapy?

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Assessments are a key part of the occupational therapy process.  They allow the therapist to identify areas of need and establish a baseline with which to monitor progress.  Assessment may involve observation, parent/ teacher discussion, standardised and/or non standardised testing of your child.  Our therapists are experts at ensuring the child can actively engage in the assessment process and have fun along the way- most of the time they don’t realise they are actually being ‘assessed’!

 

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I'm not sure that my school will let you come and work with my child there- has this happened before?

We have a close working relationship with all of the schools that our clients go to.  A handful of them have policies preventing therapists from working on site, despite the Department of Education giving schools autonomy to choose who works with their students.  In these instances we usually try clinic or home based therapy,  working closely with the school to come up with a plan so that your child will not miss out on accessing strategies for school. It should be noted that the overwhelming majority of schools highly value input from the O.T and have usually recommended the referral in the first place.

 

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Where is the link to access the Portal?

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The link to access the Portal was sent to the email address we have on file for the client. Please contact us if you would like the email to be resent.​

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What is the password to the Portal?

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A password is not required to access your child’s Portal. However, you will be asked to enter an access code when opening the link from the original email. For extra security, a new access code is emailed to you each time you try to enter the Portal, which you then can copy and paste over.

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I have security concerns, can I opt out of the portal?

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Be assured we take your security very seriously and have implemented lots of measures to ensure the portal runs in a way that protects your privacy and keeps things confidential. 

These measures include: 

• no one will be added to the portal without your consent

• those added will need to insert their email address AND a code that is emailed to them when logging in (similar to a two-factor authentication set-up)

• those who are added have view only access, so cannot amend anything in there

• reports or letters being uploaded will be password protected to add an extra layer of security

While I hope that does put your mind at ease, be assured that Australian privacy law gives you the right to access your personal and health information in a way that is reasonable and practicable for both you and our organization.

While we will be using a secure portal as our standard method, you can still request an alternate if you prefer. It's just our aim to make it as easy as possible for our families to access all their data in one place. 

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Our Portal is getting an upgrade and the streamlined version of it will be ready by July 2026. We appreciate your patience during the rollout of this process!